✦ FAQ ✦
U.S. Shipping & Tariff (Updated on 2025.08.26)
The U.S. government has completely suspended low-priced goods since 2025.08.29.
Small exemption (de minimis) tariff preferences, all imported mail sent to the United States equal to or less than $800 are subject to customs duties, and the global postal system has not yet provided the "sender prepayment of customs duties" service, and the carrier of China Post has also announced the suspension of carrying of goods. Caused by the mail of the category.
China Post Company announced that document mail can still be sent and received normally, such as: document express, letters, postcards, postal stamps, printed materials, newsprint, etc.
Shipping Orders
All orders are shipped in regular tracked mails with tracking numbers.
Tracking numbers will be emailed to you when the order is shipped.
Orders will be shipped within 1-2 weeks after your purchase.
Orders are shipped by Chungwha Post - Taiwan post office.
Wholesale purchases are available, please contact me for more info.
For orders over 2kg, the shipping cost will be significantly higher, please contact me for price estimates.
Where do you ship to?
I ship to most countries that are available to ship from Taiwan, as listed on Chungwha Post.
If you don’t see your country on the list please contact me, I am happy to sort it out for you.
Returns & Exchanges
I do not except returns or exchanges on any items, please consider before you purchase.
I cannot be responsible for lost mails and do refunds since this is a very small business. Please let me know if there is a problem with your order, I will do my best to find a solution!
There is a problem with my order
If there is a problem with your order or anything else, please contact me with your full name, order number, and the problem details.
This is a one person business so I will respond as soon as possible, thank you for your patience.
Contact
Email: viawu1102@gmail.com
Instagram: @mochaforvia